If you have a business based out of Costa Rica or planning to set up a new venture here then you need to have flexible, seamless call center operations and technology in place. At Executive Business Services we specialize in providing our clients with sophisticated, state of the art call centers that cater to various needs of the business.

Our services

We provide specialized call center services such as inbound call centers, outbound, interactive and back office call center services. Our inbound call centers cater to various aspects such as customer services, telemarketing, ordertaking, technical support as well as help desk services. Our outbound call centers cater to services like telemarketing, setting of appointments, generating leads, creating sales, performing surveys, market research and many others. We also have interactive services in call center technology such as voice response automated systems, response management and voice broadcasting services. Our back office operations span services such as data collection and collating, data entry, medical transcription, web research and many more.

End to end services

When you leverage our call center services at Executive Business Services you gain access to every service within the spectrum of the industry. So whether it is about generating new leads for your business, conducting critical surveys to capture customer preferences, perform back office operations like data collection and capture or to ensure optimal customer service and help desk ticket generation services we can do it all.

Expertise and infrastructure

All of our call center services are backed by seasoned professionals from the industry who have several years of experience in the call center industry. We also have access to all the latest technology and infrastructure requirements that are needed to ensure smooth operation of your call centers. These two factors differentiate us from other service providers as we believe quality resources and infrastructure are complementary to each other and need to work in conjunction to achieve the desired results.

Why choose us?

At Executive Business Services we possess the necessary know-how and expertise to make all your call center operations run smoothly. All of our processes follow dedicated and stringent timelines which we adhere to without fail. This ensures optimal productivity and efficiency with quick turnaround times. In addition, as far as security is concerned you can be rest assured that we follow all the latest security requirements as per industry standards. We follow the ISO security mandates and this translates into an enhanced trust our customers repose in us. When you partner with us you also realize significant time savings as we provide quick solutions with automated responses and results. This also infuses more predictability into your business. Our solutions are priced at affordable rates which means you also get to leverage high end call center technology within your budget.

Inbound call center operations are critical to your business if you are to project a professional and customer-friendly image. Whether it is about resolving customer complaints, answering enquiries, or taking orders for generating sales or perform inbound telemarketing for your lead generation efforts, we at Executive Business Services perform a wide range of inbound call center services.

Taking customer orders:

Most customers are still wary about placing their orders for goods online and prefer to use the telephone. If your business has a toll free number placed on the website you will undoubtedly get calls placing orders on the phone. Hence you need a professional, efficient team that can handle your ordertaking operations for you. At Executive Business Services we have all the necessary know-how and expertise, resources, infrastructure and affordable fee structure to make the order taking and execution a seamless process.

Generating sales:

Inbound telemarketing is a very non-invasive and effective way to reach out to customers. Through our effective and expert teams of resources you can expect to reach out to more customers and get sales every day. Your sales targets will always be exceeded with the expert sales talent of our professionals.

Lead generation:

Generating leads is a crucial part of your business. Sales and business bottom line depends on the success ratio of generating leads. Our professional inbound telemarketers effectively convert them to make purchases. The sheer convincing power of our executives is unrivalled and you can expect more sales leads to be generated by the day!

Customer service and technical support:

Our inbound call center services also encompass effective customer service. When customers call up the contact toll free number listed on your site they expect professional friendly service and a resolution to their issues. Whether it be about troubleshooting a particular issue, answering a query or accepting feedback it all needs to be done professionally and with efficiency. With Executive Business Services you can expect all these three qualities in our customer service.

Help Desk:

Ticketing and help desk systems are effective ways to handle customer complaints, resolve them and keep a track record of the issues. Our professional and state of the art help desk systems will help you monitor customer complaints, issues, make informed decisions on common complaints and thus even use the help desk system as a business intelligence tool.

Direct response systems:

Today voice automated systems and IVRs are commonplace. Any business that maintains a professional image needs to have an IVR in place. When a customer calls there should be a method to route their calls to the appropriate department. Our professionally designed and efficient direct response systems will guide customers to the concerned department with efficient queue systems and quick turnaround times.

Whether you want to tap into new market bases or attract your existing customers our range of interactive call center services at Executive Business Service are guaranteed to bring in results - all the time.

Voicecasting services:

If you want to avoid the hassle of manually calling up your customers then voicecasting services are the best for you. You can customize the exact strategic business message you want relayed to your customers and then voicecast them directly to the customers' voicemail. The customer's phone does not ring and this is thus a great way to solicit any potential business partners or customers. Most of the time, sales calls made by companies fail to reach out to customers because telemarketers do not get to speak to the actual person. Also, with a telemarketer you can hope to get at the most 70 calls in one day. Instead, why not invest in a voicecasting service from us at Executive Business Services without the monotony and manual work of outbound cold calls? Our voicecasting services are meant to deliver large volumes of customized messages to customers' voicemails and thus generate results.

Blast messaging services:

Using our strategic blast messaging services you will be able to reach out to targeted and niche customers by propagating customized messages to customers' phones. You can make important announcements and sent out computer generated phone messages from your website or system directly to your targeted customers. These pre-recorded messages can be relayed to customers who answer the phone or to their answering machine. Individualized messages can be developed depending on whether the message reaches an individual or an answering machine. We also develop complex scripts which can be used in touchphone responses. Instead of depending on manual methods you can now make as many as one million calls at a time!

Interactive voice response services:

When customers contact you, you can use IVR or interactive voice response services to route customer calls to designated departments, provide them with announcements on latest product features or services from your company or even take and process orders from customers on the phone. Using keypad and touch phone selections as well as voice inputs the IVR performs the designated action. Our IVR services from Executive Business Services are meant to help in various aspects like tracking and entering order requests, perform surveys on customer satisfaction and help customers lookup any information they wish to.

Political calling services:

We at Executive Business Services provide you with political calling services where you can broadcast political messages to as many as a million households. You can send out customized messages related to various political issues, GOTV or Get Out The Vote or even keep party members abreast of all upcoming fundraisers, rallies, events etc.

Market Research services:

For all of our clients who look for outbound call center services and telesales facilities we at Executive Business Services provide market research and data collection services. We analyze the current market conditions based on geographical location, availability of resources etc. and provide comprehensive reports on call center market dynamics.